Data Deletion
This page explains how to delete your information from a Rinly app, what gets removed, and what we may have to keep. It works without installing anything.
Deleting a Mizwaj account
Mizwaj requires an account, and that account holds real personal information. You can delete it in two ways:
- In the app — open your Profile and choose Delete my account. This is the fastest route and doesn't require contacting us.
- By request — use the form below, or email contact@rinly.com with the subject line "Data deletion request". Tell us the email address or phone number on the account. We verify it's really you before deleting anything.
For our other apps, which don't require an account, use the form below and tell us which app your request relates to.
What we delete
Once your account is deleted, we remove, within 30 days:
- Your profile and everything on it
- Your photographs and videos
- Your voice notes and the messages you sent
- Your likes, matches and viewing history
- Your identity verification documents
- Any diagnostic data linked to your account
- Support emails and contact form messages associated with your address
A message you already sent may remain visible to the person you sent it to, in the same way an email you have sent stays in the recipient's inbox.
What we may keep
We may need to retain limited information even after a deletion request, specifically:
- Safety, moderation and blocking records, where these are needed to keep banned accounts off the platform and protect other users
- Purchase and transaction records required for tax, accounting, or legal compliance
- Information needed to enforce our terms or resolve an active dispute
- Where a child safety investigation is open, we preserve relevant data as evidence, as set out in our Child Safety Standards. This takes precedence over a deletion request while that investigation is live.
Where we retain anything, we limit it to what is required and stop using it for any other purpose.
Timeline
We aim to complete verified deletion requests within 30 days. If it will take longer for a specific request, we'll let you know why.
App store data
If you purchased a Rinly app through the Apple App Store, Google Play, or a similar platform, that platform holds its own purchase and payment records independently of Rinly. To remove data held by the platform itself (such as your payment method or purchase history on their service), you'll also need to contact them directly or use their account deletion tools — deleting data with Rinly does not delete your app store account.
Contact us
Rinly LLC
Email: contact@rinly.com