Privacy Policy

Overview

Rinly LLC ("Rinly," "we," "us") publishes and maintains our own software and apps. This policy explains what information we collect through this website and our apps, why we collect it, and the choices you have.

Our apps are not all alike, and neither is the information they handle. Some work without an account and collect little beyond crash reports. Others — our social and matchmaking apps, currently Mizwaj — require an account, verify who you are, and handle sensitive personal information including photographs, location and private communications. Where a practice applies only to one kind of app, we say so rather than leaving you to guess.

We do not sell your information to data brokers, and we never use your private messages, voice notes, video calls or identity documents for advertising. We do show advertising in some apps, and the Advertising and tracking section explains exactly what that involves.

Information we collect

Through this website

• Contact and support requests: If you email us or use the contact form, we receive whatever you include — typically your name, email address, and message.
• Website analytics: Basic, aggregated analytics such as page views and general location by country. This isn't tied to your name or email.

In all of our apps

• Diagnostic data: Crash reports and basic diagnostic logs that help us fix bugs. Where an app offers the choice, this is opt-in and can be turned off in settings.
• Purchase information: If you buy through the Apple App Store or Google Play, the store — not Rinly — processes your payment. We receive a receipt confirming the purchase and never see your full card details.
• Device and app identifiers: Identifiers such as your device's advertising identifier, together with app version, device model and operating system version.

In our social and matchmaking apps (Mizwaj)

These apps require an account and necessarily collect a great deal more. This is the category of app where the sections below about other users, advertising, retention and age all matter most.

• Account and profile information: Your display name, email address and/or phone number, date of birth, gender, profile photographs, and anything else you choose to put on your profile such as a bio, interests or preferences.
• Identity verification: To keep the community safe and reduce impersonation, we may ask you to provide a government-issued identity document and/or a selfie taken at the time of verification. This is handled by a specialist verification provider on our behalf.
• Location: With your permission, we use your device's location so the app can show you people near you. Other users never see your precise location — only an approximate distance, for example "2 km away". You can withdraw location permission at any time in your device settings, though the app's core matching feature will not work without it.
• Communications: The messages, voice notes, photographs and videos you send through the app, and metadata about voice and video calls such as who called whom, when, and for how long.
• Activity and safety data: Profiles you view, like, match with or block, and any reports you submit or that other users submit about you.

What other users can see

In our social and matchmaking apps, other users can see your profile photographs, display name, age, gender, whatever you have written on your profile, and your approximate distance from them.

Other users cannot see your email address, your phone number, your precise location or coordinates, your date of birth, or any identity document you submitted for verification. Anything you send in a private message, voice note or call is visible to the person you send it to, and to our moderation team if it is reported.

How we use it

• Create and operate your account, and show you relevant profiles
• Verify identity, prevent impersonation and fraud, and enforce our community standards
• Investigate reports, moderate content, and protect users — particularly from anyone attempting to use an adults-only app while under age
• Deliver and measure advertising, as described in the next section
• Respond to support requests and diagnose bugs and crashes
• Meet legal, tax and law-enforcement obligations

Advertising and tracking

Some of our apps show advertising, and we work with advertising and measurement partners to do it. This is the part of our data handling most people want to understand clearly, so we have set it out plainly.

To show and measure ads, we and our partners use device identifiers — such as Apple's Advertising Identifier (IDFA) and Google's Advertising ID — along with limited information about how you use the app. Our partners may combine that information with data they already hold from other apps and websites in order to show you more relevant advertising and to measure whether an ad worked. This constitutes tracking across apps and websites owned by other companies.

Your control over this:

• On iOS, we ask through Apple's App Tracking Transparency prompt before tracking you across other companies' apps and websites. If you decline, we do not use your advertising identifier for that purpose. You can change your answer at any time under Settings → Privacy & Security → Tracking.
• On Android, you can delete or reset your advertising ID under Settings → Privacy → Ads.
• You can also email us at contact@rinly.com to ask us to stop sharing your identifiers with advertising partners.

What we never do: we do not use your private messages, voice notes, video calls, photographs, or identity verification documents for advertising, and we do not share them with advertising partners. Ever.

Under some privacy laws — including the California Consumer Privacy Act — sharing identifiers with advertising partners in the way described above may be treated as "selling" or "sharing" personal information, even though no money changes hands for your data. If you are a California resident you have the right to opt out; see Your choices and rights.

Third parties

We rely on a limited number of service providers, each of which receives only the information it needs:

• App stores (Apple, Google) for distribution and payment processing
• Infrastructure and hosting providers that run our servers, databases, media storage and email
• Identity verification providers that check identity documents on our behalf
• Advertising and measurement partners, as described above
• Moderation and safety tooling used to detect prohibited content
• Law enforcement or regulators, where we are legally required to respond, or where we believe disclosure is necessary to prevent serious harm

We do not sell or rent your personal information to data brokers, and we do not share it with third parties for their own independent marketing.

Data retention

• Account and profile information: kept while your account is active, and deleted within 30 days of you deleting your account, other than anything we must retain as described below.
• Messages, voice notes and shared media: kept while your account is active so conversations remain available to you and the people you talk to. Deleting your account removes your copy; a message you sent may remain visible to its recipient.
• Identity verification documents: kept only as long as needed to complete verification and then deleted, unless we are required to retain them to investigate a safety report or to comply with law.
• Safety, moderation and blocking records: retained after account deletion where necessary to keep banned users off the platform and to protect other users.
• Diagnostic and crash data: typically a few months, only while useful for fixing the issue it relates to.
• Purchase records: retained as required by tax and accounting law.

Your choices and rights

Whoever and wherever you are, you can:

• Ask what information we hold about you, and ask for a copy
• Ask us to correct information that is wrong
• Delete your account from within the app, or ask us to delete your information — see our Data Deletion page
• Withdraw location permission, or turn off diagnostic reporting where an app offers the setting
• Opt out of cross-app tracking as described under Advertising and tracking

If you are in the EEA or the UK, you also have the right to object to or restrict certain processing, to data portability, and to complain to your local data protection authority. We rely on your consent for location, identity verification and advertising identifiers; on the performance of our contract with you to operate your account; and on our legitimate interests in keeping the platform safe and secure.

If you are a California resident, you have the right to know what we collect, to delete it, to correct it, to opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising, and not to be discriminated against for exercising those rights.

To exercise any of these, email contact@rinly.com from the address associated with your account, or use the in-app deletion option.

Age requirements

Our social and matchmaking apps are strictly for adults aged 18 and over. We ask for your date of birth when you register, and identity verification helps us enforce it. If we discover that someone under 18 has created an account, we terminate the account and delete the associated information.

Our other apps are not directed at children under 13, and we do not knowingly collect personal information from them.

If you believe a minor is using one of our adult apps, report it immediately to contact@rinly.com — we treat these reports as our highest priority. Our Child Safety Standards page sets out how we handle child sexual abuse and exploitation concerns.

Security

We take reasonable technical and organisational steps to protect the information we hold: data is encrypted in transit, access is limited to the small number of people on our team who need it, and identity documents are handled by a specialist provider rather than kept casually on our own systems. No system is perfectly secure, but we try not to collect more than we need in the first place, which limits what there is to protect.

International transfers

Rinly LLC operates from the United States, and the providers we rely on may process information in the United States or elsewhere. Where we transfer personal information out of the EEA or the UK, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.

Changes to this policy

If we make a meaningful change to how we handle information, we'll update the date at the top of this page. Significant changes will also be noted on this website and, where the change materially affects you, in the app itself.

Contact us

If you have a question about this policy, about what we hold on you, or about a request you have made, write to contact@rinly.com and a person will read it.